OUR BRAND POLICIES

Curio Culinaria Policies

Last updated: [03/10/2026]

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These policies apply to purchases, reservations, and services made through CurioCulinaria.com. Certain experiences or services may have additional terms presented in the proposal, invoice, booking agreement, or product description.

By submitting payment or completing a reservation, you acknowledge that you have reviewed and accepted the policies that apply to your purchase.

1. Brand & Services

Curio Culinaria is a chef-led culinary and cultural experience brand based in Orlando, Florida.

Our offerings may include:

• Private dining and chef’s-table experiences

• Cultural dinners and supper-club events

• The Hanbok Tea Experience

• Allergy-conscious and customized culinary services

• Specialty edible products

• Culinary consulting, demonstrations, and creative collaborations

• Select hanbok rentals or purchases, when available

Availability, pricing, requirements, and applicable policies vary by offering.

2. Reservations & Confirmation

Submitting a booking request, inquiry, or payment does not automatically guarantee availability unless the reservation is identified as an immediately confirmed ticketed event.

A private reservation is secured only after:

• Curio Culinaria confirms the requested date and service in writing;

• The required deposit or payment has been received; and

• Any required agreement, questionnaire, or guest information has been completed.

Customers should not make non-refundable travel, lodging, or third-party arrangements until receiving written confirmation.

3. Payment

Prices, deposits, taxes, service charges, travel fees, delivery fees, and other applicable costs will be displayed at checkout or included in the customer’s proposal or invoice.

Payment may be processed through a third-party payment provider. Customers are responsible for ensuring that billing and contact information are accurate.

Private experiences may require a non-refundable retainer to reserve the date. The remaining balance must be paid by the deadline stated in the booking agreement or invoice. Failure to pay by that deadline may result in cancellation and release of the reserved date.

4. Cancellations & Rescheduling

Cancellation and rescheduling terms may differ for private experiences, ticketed events, custom food orders, and consulting services.

Unless different terms are provided during booking:

• Retainers and reservation deposits are non-refundable because time, preparation, and availability are reserved specifically for the customer.

• One rescheduling request may be permitted when sufficient notice is provided and a suitable alternative date is available.

• Requests made after ingredients, supplies, rentals, staffing, or other non-refundable expenses have been purchased may incur additional charges.

• Cancellations made close to the scheduled date may result in forfeiture of all payments.

• Failure to attend an experience without notice is treated as a cancellation and is not eligible for a refund.

Any approved refund will be returned to the original payment method, less non-refundable expenses and applicable processing fees where permitted.

5. Guest Count, Timing & Changes

The final guest count must be confirmed by the deadline provided in the booking agreement.

Reductions made after the final confirmation deadline may not reduce the amount due. Additional guests are subject to availability, venue capacity, menu limitations, and additional charges.

Customers and guests are expected to arrive at the scheduled time. Late arrival may shorten the experience, and the original ending time may remain unchanged.

Menu, décor, garment selection, venue, or experience changes requested after approval may require additional fees and may not always be possible.

6. Food Allergies & Dietary Accommodations

Curio Culinaria welcomes conversations concerning food allergies, intolerances, medical dietary needs, religious requirements, and cultural food considerations.

All dietary needs must be disclosed before booking and no later than the deadline provided for the experience. Guests should provide complete and accurate information regarding their needs.

Curio Culinaria is not a dedicated allergen-free facility. Ingredients and equipment may come into contact with common allergens, including milk, eggs, wheat, soy, peanuts, tree nuts, fish, shellfish, and sesame.

Although thoughtful precautions may be taken, the complete absence of an allergen or cross-contact cannot be guaranteed. Guests with severe or life-threatening allergies should carefully evaluate whether the experience is appropriate for them before booking.

We reserve the right to decline an accommodation that cannot be prepared safely or responsibly.

7. Menus & Ingredient Availability

Menus may change because of seasonality, ingredient quality, supplier availability, dietary accommodations, or circumstances outside our control.

When necessary, Curio Culinaria may substitute an ingredient or menu item with one of comparable quality and value while preserving the overall purpose of the experience.

Images used on the website and social media are examples of our work. Because many offerings are prepared by hand, presentation may vary.

8. Private Dining & Cultural Experiences

Each private or cultural dining experience is created for the confirmed customer, guest count, location, and occasion.

Customers are responsible for providing accurate information about the venue, including kitchen access, utilities, parking, stairs, elevators, loading restrictions, animals, and other conditions that could affect service.

Curio Culinaria may pause, modify, or end an experience if conditions become unsafe, unsanitary, unlawful, threatening, or materially different from what was disclosed.

Unless expressly included in the booking agreement, customers are responsible for the venue, tables, seating, permits, parking, and alcohol.

9. The Hanbok Tea Experience

The Hanbok Tea Experience combines a curated tea service with the opportunity to wear a traditional or modern hanbok.

Hanbok styles, colors, sizes, and accessories are subject to availability. A particular garment cannot be guaranteed unless it has been specifically reserved and confirmed.

Guests must provide accurate sizing information when requested. Fit may vary because of garment style, construction, and available inventory.

Hanbok and accessories remain the property of Curio Culinaria unless purchased separately. Guests may not alter, cut, pin, tailor, wash, or remove rental garments from the approved location without written permission.

Guests are responsible for loss or damage beyond normal wear, including permanent stains, burns, tears, unauthorized alterations, or missing accessories. Repair or replacement charges may apply.

To protect the garments, Curio Culinaria may provide instructions concerning shoes, makeup, body products, food handling, and permitted activities while wearing a hanbok.

Participation in photographs is optional. Personal photographs are permitted unless otherwise stated, but professional photography, commercial content, or extended photoshoots may require advance approval and an additional fee.

The experience is presented with respect for Korean clothing, food, and hospitality traditions. Specific inclusions will be listed in the selected experience package.

10. Guest Conduct & Safety

Guests must treat staff, other attendees, garments, equipment, and the venue respectfully.

Harassment, discrimination, threatening behavior, excessive intoxication, illegal activity, deliberate property damage, or conduct that creates an unsafe environment will not be tolerated.

Curio Culinaria may refuse service or end an experience when necessary to protect guests, staff, property, or the integrity of the event. Refunds will not be provided when service is ended because of a customer’s or guest’s misconduct.

Children must remain under the direct supervision of a responsible adult.

11. Photography & Media

Guests may take personal photographs unless restrictions are communicated for a particular event.

Curio Culinaria will not use an identifiable guest’s image for marketing without permission. When event photography or recording is planned, guests will be informed and provided with instructions for declining participation where reasonably possible.

Professional, promotional, or commercial photography must be approved in advance.

12. Food Orders, Pickup & Delivery

Perishable food items are generally final sale and cannot be returned or resold.

Customers must inspect their orders upon receipt and report any missing, damaged, or incorrect items immediately. When Curio Culinaria confirms an error, an appropriate resolution may include correction, replacement, store credit, or refund, depending on the circumstances.

Pickup and delivery windows are estimates unless expressly guaranteed in writing. Customers are responsible for providing an accurate address, entry instructions, telephone number, and an available recipient.

Additional charges may apply when an order must be redelivered because the customer was unavailable or supplied incorrect information.

Once food has been delivered or collected, the customer is responsible for appropriate storage, temperature control, and timely consumption.

13. Shipped Products

Shipping availability depends on the product. Processing and shipping estimates begin after production or preparation is complete.

Customers are responsible for providing a complete and accurate shipping address. Curio Culinaria is not responsible for delays caused by the carrier, weather, incorrect addresses, or circumstances outside our control.

Problems involving damaged or incorrect merchandise must be reported within 48 hours of delivery and should include photographs of the item and packaging.

14. Consulting & Creative Services

The scope, timeline, deliverables, revisions, payment schedule, and permitted use of consulting or creative work will be defined in a separate proposal or agreement.

Unless ownership is expressly transferred in writing, Curio Culinaria retains ownership of its pre-existing materials, methods, recipes, concepts, training resources, and intellectual property.

Customers may use final deliverables only as authorized in the applicable agreement.

15. Gift Cards, Credits & Promotions

Curio Culinaria gift cards may be applied to eligible offerings but cannot be redeemed for cash except where required by law.

Promotional credits, Curio Coins, discounts, and complimentary certificates may have separate restrictions or expiration dates where legally permitted. They cannot be combined unless expressly stated.

A gift card does not guarantee availability for a particular date or experience. Reservations remain subject to confirmation.

16. Circumstances Outside Our Control

Curio Culinaria may need to postpone, relocate, modify, or cancel an experience because of severe weather, illness, utility interruption, government action, venue problems, supply disruption, transportation interruption, or another circumstance outside reasonable control.

When Curio Culinaria initiates such a change, customers may be offered a replacement date, credit, modified experience, or refund based on the circumstances and expenses already incurred.

Curio Culinaria is not responsible for a customer’s separate travel, lodging, childcare, clothing, photography, or third-party expenses.

17. Final Acknowledgment

By purchasing a product, submitting payment, or reserving an experience through CurioCulinaria.com, you acknowledge that you have reviewed and accepted these policies along with any additional terms included in your proposal, invoice, event listing, or booking agreement.

Questions should be submitted before payment or confirmation.