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OUR BRAND POLICIES

We’re at Your Service

1. Brand & Product Categories

 

 

CurioCulinaria.com operates as a single platform hosting multiple product categories and specialty services. While all purchases are processed through Curio Culinaria, specific policies apply depending on the type of product or service ordered.

 

The categories include:

 

  • Curio Culinaria – Food, culinary services, and specialty edible products

  • K-Town Mini Mart – 3D-printed goods and custom print requests, featuring original Curio Creates designs

  • K-Town Hanbok Rental – Hanbok rentals and hanbok purchases shipped nationwide

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Customers are responsible for reviewing the policies associated with their selected product category prior to checkout.

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2.General Ordering & Payment Policy

  • Prices, minimum order requirements, applicable fees, taxes, and delivery charges are displayed at checkout.

  • Payment is required in full at the time of ordering.

  • We may use third-party payment processors to complete transactions.

  • Order customization options may be available depending on the product.

  • Refund eligibility, if applicable, will be communicated at the time of cancellation.

  • Curio Culinaria Gift Cards and Curio Coins may be used where applicable and are subject to their own terms.

  • Customer information is handled in accordance with our Privacy Policy.

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3. Availability & Scheduling Policy

(Food Orders & Rentals Only)

 

To secure a specific date, customers must adhere to the availability calendar displayed on the site.

 

  • Do not place orders for dates marked “UNAVAILABLE” on the calendar or “CLOSED” in the Welcome to the Site notice.

  • Orders placed for unavailable dates will be immediately canceled without prior notice.

  • A cancellation fee equal to 10% of the order total will be applied to these orders.\

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4. Food Policies (Curio Culinaria)

Return & Refund Policy – Perishable Items

 

 

Due to the nature of perishable goods:

 

  • No returns, refunds, or exchanges are accepted on food items.

  • If an error occurs with your order, you must contact us immediately upon receipt.

  • While we will make reasonable efforts to resolve confirmed errors, resolution is not guaranteed.

  • Requests made after the delivery or receipt date will not be honored.

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5. 3D - Printed Items Policy

(K-Town Mini Mart | Curio Creates Designs)

 

 

  • All 3D-printed items are made to order and produced after purchase.

  • Minor variations in color, texture, or finish are normal and not considered defects.

  • Items are designed for functional, organizational, decorative, or sensory use and are not medical or therapeutic devices.

  • Sensory and fidget items are intended for general use only and are not intended to diagnose, treat, cure, or prevent any medical or psychological condition.

  • Custom and made-to-order items are final sale, except in cases of verified defects or shipping damage.

  • Claims must be submitted within 48 hours of delivery and must include photo documentation.

 

 

 

Custom Order Approval

 

For custom 3D-printed items, customers are responsible for reviewing and approving all design details prior to production. Once approval is given, the item will be produced as approved. No refunds, returns, or design changes are permitted after production begins.

 

 

Intellectual Property

 

Design files and original concepts remain the intellectual property of Curio Creates, unless otherwise agreed in writing.

 

 

Use & Care Disclaimer

 

Curio Culinaria is not responsible for damage resulting from improper use, exposure to heat, moisture, or post-delivery modification.

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6. Hanbok Rental & Purchase Policy

 

(K-Town Hanbok Rental)

 

 

Rentals

 

 

  • Hanbok rentals are reserved for specific dates and must be returned by the agreed-upon return date.

  • Late returns will result in additional rental fees.

  • Customers are responsible for any loss, damage, stains, or alterations beyond normal wear.

  • Rental items may not be altered, tailored, or modified.

  • Rental fees are non-refundable once the rental period begins.

  • Customers are responsible for proper care of rental items while in their possession.

 

 

 

Purchases

 

 

  • Purchased hanbok items are final sale, unless the item arrives damaged or incorrect.

  • Any issues must be reported within 48 hours of delivery with photo documentation.

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7. Shipping Policy

Shipping timelines, fulfillment methods, and eligibility for refunds vary by product category.

 

 

Food Shipping

 

 

  • Eligible food items ship via USPS or UPS once the transaction is completed.

  • Orders may ship in multiple packages.

  • Shipping occurs Monday through Friday during regular business hours.

  • No Saturday, Sunday, or overnight shipping is available.

  • Delivery timelines begin at order fulfillment, not order placement.

  • Curio Culinaria is not responsible for delays once the package is in the carrier’s possession.

 

 

 

3D-Printed Items & Hanbok Orders

 

 

  • Items ship via USPS or UPS, Monday through Friday.

  • Orders may ship in multiple packages depending on size or availability.

  • Production or processing time may apply prior to shipment.

  • Curio Culinaria is not responsible for carrier delays, lost packages marked as delivered, weather disruptions, or address errors provided by the customer.

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8.Local Delivery Policy (Food Only)

 

Delivery Communication

 

 

  • Text alerts are sent 15–30 minutes prior to delivery.

  • If no response is received, a phone call may be placed if deemed necessary.

 

 

 

Delivery Hours

 

Local deliveries are conducted only during active operating hours:

 

  • Sunday: 7:00am–9:00am and 5:00pm–8:00pm

  • Monday: 8:00am–9:00am

  • Tuesday: 8:00am–9:00am

  • Wednesday: 8:00am–1:00pm and 7:00pm–8:00pm

  • Thursday: 8:00am–1:00pm and 7:00pm–8:00pm

  • Friday: 8:00am–9:00am

  • Saturday: Closed (no deliveries)

 

 

Delivery times are not guaranteed. We aim to deliver within a 1-hour window before or after the selected time.

 

 

Delivery Requirements

 

 

  • No deliveries to P.O. boxes.

  • A signature is required for residential deliveries.

  • Hotel or resort deliveries are made only to the Front Desk or Bell Services.

 

 

 

Missed Deliveries

 

 

  • If a recipient is unavailable, the full order total and delivery fee will still be charged.

  • Missed delivery windows may require rescheduling at an additional charge.

If you notice an error in the delivery address or have questions regarding delivery timing, please contact us as soon as possible.

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9. Gift Card Policy

 

 

Curio Culinaria Gift Cards are non-refundable and may not be redeemed for cash.

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10. Final Acknowledgment

 

 

CurioCulinaria.com serves as a unified platform for multiple product categories and specialty services. By placing an order, you acknowledge and agree to the policies applicable to the specific product or service selected at checkout.

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