OUR POLICIES

At Curio Culinaria, we aim to provide our customers with the most enjoyable shopping experience, one that will keep them returning to our store repeatedly. That's why we've developed clear store policies outlining everything you need to know about our operations and business practices. Please take a moment to read the following sections to learn more about how we strive to offer the best customer experience for our shoppers.

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Availability Policies

To secure a specific date, please adhere to the availability calendar provided. DO NOT place orders for dates listed as 'UNAVAILABLE' on the calendar or 'CLOSED' as indicated in our 'WELCOME TO THE SITE' message. Failure to comply will result in the immediate cancellation of your order without prior notice and will incur a cancellation fee equivalent to 10% of the order total.

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Return and Refund Policies

Perishable Items

No returns, refunds, or exchanges will be accepted for perishable items unless an error has occurred with your order. If such an error has been made, please contact us promptly upon receiving your order. While we will make every effort to rectify the situation, please note that we cannot guarantee a resolution. Any attempts to return, refund, or exchange perishable items after the delivery date will not be honored.

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Cancellation Policies

To maintain the quality of our service, we require that any cancellations or adjustments to your order such as changes to delivery location or delivery time be made at least 72 hours prior to your delivery for standard menu items. Changes will be limited to 14 days prior to delivery for custom requests, as items may be purchased in preparation for your order.

Orders cannot be cancelled or refunded within 48 hours of the delivery. Menu changes to standard orders can be made until 5 days prior to the delivery date. However, we cannot guarantee availability for changes to size, flavors, or artwork if made within 5 days.

All cancellation refunds are subject to deduction of any fees incurred for processing the transaction.

For orders involving special allergies, special requests, or custom items, any costs associated with custom items, special ingredients, or allergy planning will be deducted before issuing a refund.

Note: Orders placed on dates listed as "UNAVAILABLE" on the page's availability calendar will be subject to the same deduction of any processing fees.

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Curio Culinaria Gift Card

No returns will be administered for gift cards.

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Shipping Policy

All orders are shipped via USPS or UPS once the transaction has been completed. In an effort to deliver all products in a timely manner, your order may be fulfilled in multiple shipments. If any item in your order is delayed or back-ordered, we will ship the items as soon as they become available. Therefore, you may receive more than one shipment for each order.

Please note: All orders are shipped Monday through Friday during regular business hours. Shipping is not available on Saturdays and Sundays. Additionally, overnight air shipping is not an option. The delivery time is calculated from the point of order fulfillment, not order placement.

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Online Ordering Policy

PPrices will be identified as you place your order. Minimum order amounts may apply. Any applicable delivery fees, cancellation fees, taxes, and other amounts due in connection with your order will be identified at the time you place your order. There may be limits on the dollar value or quantity of orders placed on our site. You are responsible for your order in advance by means of a payment option made available on this site at the time of ordering. We may use third-party providers and may accept various third-party services to process payments. This site may allow you to customize your order. Refunds, if any, of amounts paid for cancelled orders will be identified at the time of cancellation. Additional details about online ordering services are available upon request. You may be able to use your Curio Culinaria Gift Card or Curio Coins in connection with online ordering services, in which case, Terms and Conditions will also apply.

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Delivery Policy

We take pride in our customer service at Curio Culinaria which includes not only the quality of our products, but also the reliability of delivery.

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Please note

• Text alerts will be sent to customers 15-30 minutes prior to delivery times to notify them that the order will be delivered soon. If there is no response, a call will be placed if deemed necessary.

• All deliveries can only be made between the hours of 11:30am-12:00pm and 1:00pm-8:00pm on Tuesday, Wednesday, and Friday, and 7:00am-11:00am and 1:00pm-8:00pm on Saturday and Sunday.

• Delivery times cannot be guaranteed, but we do our best to deliver within a window of the time selected. This window is 1 hour before or after the selected time. For example, for a delivery time of 7:00am, the window is 6:00am-8:00am. If the delivery time falls outside this window, we will notify you via text.

• We cannot deliver to P.O. boxes.

• The recipient may be contacted to schedule a delivery.

• A recipient's signature will be required for all residential deliveries to confirm the delivery. Deliveries to hotels or resorts will only be made to the Front Desk or Bell Services.

• For residential deliveries: If the recipient is not available at the time of delivery, we will contact the recipient to see if it is acceptable to leave the purchase there. If the recipient is unable to receive their order, the full monetary amount of the order and delivery will still be charged.

• If you notice an error in the recipient’s address, please contact us to rectify the error.

• For business/school deliveries: The delivery person will wait at the front desk, with security, or with the receptionist for your signature. If the business location is closed at the time of delivery, please indicate so on your Resort/Local Order Delivery, and we will wait for you to receive your delivery outside your building.

• In the event that an in-person delivery window is missed, a redelivery can be scheduled at an additional charge.

Please feel free to contact us if you have any further questions.